Privacy Policy

Last updated: February 1st, 2020

Please read the Privacy Policy carefully before using the http://www.luxrelo.lu website operated by our Company LuxRelo Sàrl.

You take your privacy seriously and so does LuxRelo. We are committed to keeping the personal information of our customers and, as applicable, their spouses, partners, dependents or other household members (“Transferees”) accurate, secure and private. We have adopted this General Privacy Policy to ensure that we continue to meet our commitment to your privacy. Our General Privacy Policy describes what information we gather and how we collect, protect and use that information. This General Privacy Policy also describes how you can correct or change your information. LuxRelo is committed to complying with all applicable data privacy laws where we operate.

This General Privacy Policy applies to the entire LuxRelo family of companies and to the following LuxRelo web site: www.luxrelo.lu.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the post, link, store, share that you make.

What information do we collect?

We collect your information when you register to our newsletter or fill out our contact form. When registering on our site, as appropriate, you may be asked to enter your: Name, e-mail address, mailing address or phone number. Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Why do we collect such information?

To provide and operate the Services;
To further develop, customize and improve our Services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties;
To provide our Users with ongoing customer assistance and technical support;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our services;
To enhance our data security and fraud prevention capabilities;
To consider Applicants’ candidacy for working at LuxRelo Sàrl
To comply with any applicable laws and regulations.
To be able to send you information, respond to inquiries, and/or other requests or questions.
To send periodic emails.

We will only use your Personal Information for the purposes set out above where we are satisfied that:

our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with relocation, immigration, moving services or to provide you with our customer assistance), or
our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have, or
our use of your Personal Information is necessary to support legitimate interests that we have as a business (for example, to maintain and improve our Services by identifying user trends and the effectiveness of LuxRelo campaigns), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.

Our Services are not permitted to children under 18 years of age. No one under age 18 should provide any Personal Information to us through any of our Services. We do not knowingly collect Personal Information from children under 18. Parents and guardians should supervise their children's activities at all times.

Where do we store your information?

LuxRelo Sàrl is hosted on Wix servers.

LuxRelo Sàrl Visitors and Users’ Personal Information may be maintained, processed and stored by LuxRelo Sàrl in the United States of America, in Europe (including in Lithuania, Germany and Ukraine), in Israel, and in other jurisdictions as necessary and/or as may be required by law.

Upon request LuxRelo Sàrl will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal Information by following the instructions provided below: “GDPR: Retrieving or Erasing Your Data”. We will respond to your request within a timeframe imposed by local laws or a reasonable timeframe.

How is our Security?

LuxRelo Sàrl via Wix (as hosting provider) have implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. Wix also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Do we use cookies?

Yes we are using Cookies. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by LuxRelo Sàrl. LuxRelo Sàrl has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that LuxRelo Sàrl shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

GDPR: Retrieving or Erasing your Data

You can choose to ask to download an archive of your data, or ask to erase it.

Click here to request an archive of your data or here to request that we erase your data

We will respond to your request within a timeframe imposed by local laws or a reasonable timeframe.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will post those changes on this page.

If you have any questions about these Terms, please contact us: info@luxrelo.lu

Privacy Policy

Last updated: February 1st, 2020

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